Most of us assess a great boss based on how he or she manages to take care of his or her employees. Successfully managing remote staff is a challenge because you’re not doing it face-to-face. But bottom line is, “respect them and you will earn their respect back too”. A good boss should develop self-awareness to know how others feel about their leadership style. Being scared-of by everybody is not a good leadership at all. Good leadership can be defined as one’s ability to influence, inspire and get others to willingly follow in achieving a common goal.
Here are some qualities that every boss should possess and practice.
1. Supportive Leadership
Supportive leadership is one of the leadership styles found in path-goal theory. It’s a model specifying leaders behaviors that best fits the employee and work environment to achieve a goal. This requires empathy that is sometimes most difficult for some managers to achieve. This theory was developed by Psychologist Robert House and it has been widely accepted and practiced by a lot of leaders even way back 1970’s and 1980’s. Supportive leadership has been very useful in certain circumstances because leaders do not just neglect employees emotional instability but they tend to listen carefully to their people in dealing with stress and other conflicting personalities. Significant time must be highly invested on this theory because supportive leaders must train employees in handling issues with themselves. Just a little consideration and care is all they need so they can work well again and get back on track, because there is no substitute for genuine caring.
2. Constant Communication
Constant communication is important to maintain effective employee-employer relationships. This must really be practiced especially on offshoring business because you’re dealing with people across the coast. Communication is also a helpful way to know your employees opinions, suggestions and other ideas to improve and achieve business goals. Be open on recommendations and accept consistent feedbacks. You’re dealing with people and not with robots, so through constant communication, leaders will also have the ability to provide instructions clearly and effectively.
3. Motivating Employees
Employees who are challenged at work are the most motivated. Giving them responsibility will make them feel wanted and worthy for the job. Punishing them for their failure is not effective anymore, why? Because you are not the only business running on this planet. Competition rises in just a snap, so if you don’t take good care of your remote staff, then they will not take good care of your business, too. Instead of punishing employees for their failures, it’s a better motivation to reward employees for their achievements. Motivation is the key to an individuals performance, so make sure you combine the right incentives and a pleasant working environment. Have an online forum to know your remote staff needs and wants, so you can assess better the things that can motivate them.
4. Good Employee Relationships
For building loyalty and lifelong relationships with your people, every single employee must be treated fairly. Always remember that happy employees are productive employees. For a successful business, leaders must know how to manage relationships with their employees. So generally, it should be mutually respectful. The results are always advantageous because it doesn’t only build trust and respect, but it also increases morale and job satisfaction, better customer service and higher quality products.
5. Respect & Appreciate Employees
Treat each employee as an individual. Appreciate their effort for working in your company. Monetary pay and job satisfaction are not enough, respect is much needed. The more employees feel that they’re appreciated by their boss, the more they’ll produce good quality output and work for more. A leader who appreciates his people can enhance job performance, it also makes the working environment pleasing and easy to deal with. Acknowledge amazing works and do not take for granted the ideas that they have in mind. Do not just throw it out, collect them and find time to read and understand their point of view.
6. Build Trust & Support
Telling employees what to do already implies that you don’t trust them. Avoid making lectures to ensure that employees can make good decisions by themselves. If you keep pointing out on what your employees should do, they will lose faith in their own confidence and ability to decide on their own. Epictetus said, “Man has one tongue but two ears that we may hear from others twice as much as we speak”, so listen and learn from your staff. “Listen and learn” means not pointing out and inserting your own opinion as they speak, but approving instead of disapproving and by not judging and interrupting your staffs point of view while they’re talking. Interfering shuts down employees self-confidence and communication skills. A great boss is always patient in listening and supporting remote staff opinions.
7. Provide Backing and Resources
A great boss must provide basic remote access and resources so remote staff can work on their task efficiently and effectively, while making the security still the top priority. All remote access accounts shall be provided assistance in backing up data files in case of data loss and other shortcomings that may occur in the future. Companies that allow telecommuting must secure the employees equipment that can be controlled by the IT administrative capabilities. This will avoid suspected viruses and hackers from interrupting and destroying the system. Business offshoring that works with telecommuters should provide security-related resources like a firewall to make sure devices are always protected.
Every boss has a title made by his or her employees based on how he or she treats them. If you make a bad impression to your staff, then they will also give you a bad title. But if you’ve been remarkably influential and you possess the qualities of a great boss, then they will also give you the best title that you deserve and you will always be a memorable boss to your people wherever they may go.